- To know when your order is arriving, you have to first log in to your account.
- Click on your orders to see the status of your current order or the order that has already been delivered to you. You simply have to click on ‘Track Order’ on the top right corner. This will help you see whether your order has been shipped, in transit or delivered.
- Once your order is successfully placed, you will receive a confirmation with order details via email and SMS. Once your parcel is shipped, you will receive a message again via email and SMS.
- In case there is an unfortunate event or complication that delays the shipment of your order, you will positively receive an update from FreakIndia and we will keep you informed about the revised shipping and delivery timelines.
- If there are any other issues/delays that you go through or you need the order to be delivered positively, write to us at firstname.lastname@example.org we will go the extra miles to help you.
Is it secure to shop online if the payment is made using Net Banking, Debit Card, Credit Card or via any other payment gateway?
All Credit Card, Debit Card, and Net Banking transactions take over a secure encrypted connection. Your money is safe with us!
If the COD option doesn’t appear on your screen, it is probably because the facility is unavailable on your postal code. You can simply use another payment mode like pay by Debit Card, Credit Card, Net Banking, or you can change the address and get the product delivered to an alternate address where COD facility is available.
We have absolutely no hidden charges for any of our products. All the prices are transparent to you.
When there is a failed payment, please retry or check your internet connectivity..
Please confirm if the details like account details, billing address, and password (for Net Banking) are correct.
- If at all an account has been debited even after a payment failure, it usually rolls back to your bank account within 10 business days. For any other assistance, you can email us at email@example.com.
Once the order is shipped, it usually gets delivered in 1-5 business days in metro cities, and 4-7 business days in the rest of India. Delivery time may vary depending upon the address and the factors like gazetted holidays, weather conditions, pandemic etc.
Yes, there are additional charges to the delivery and they remain the same PAN India.
In this case, undelivered orders come back to us and we process a refund as reward points to your FreakIndia account which will reflect within 24-48 hours of initiation.
- Patrons can put a return request within 15 days after an order has been delivered.
- If our team finds out that the product is worn, washed or soiled, we may refuse to return the product.
*For any kind of assistance regarding the return, write to us at firstname.lastname@example.org.
- Orders that are not shipped can be cancelled immediately by logging into your FreakIndia account by clicking ‘Orders’ and then ‘Cancel Order’ option
- Once the order is shipped, we won’t be able to do anything.
Returns - The product amount and 100 for courier will be added as points to your The Souled Store account.
Cancellations - If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
Defective/ Damaged in transit - Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as reward points as per your convenience.
Wrong/ Missing products - We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account or as reward points as per your convenience.
We update our customers via email once we initiate the refund procedure.
Bank refunds will take 7-10 business days and a refund as reward points will take 24-48 hours.